Refund & Returns Policy

• Scope: This refund policy applies to all orders placed on our website https://www.profill.com.my by dealers who purchase our products. By placing an order, you agree to the terms of this refund policy. If you have any questions or concerns about this refund policy, please contact us at [email protected] or 03-9213 0639.

• Refund eligibility: We strive to provide high-quality products and services to our customers. However, if you are not satisfied with your purchase, you can request a refund within 7 days of receiving your order. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as you received it. You will also need to provide proof of purchase and a valid reason for the refund request.

• Refund request: To initiate a refund request, please contact us at [email protected] or 03-9213 0639. We will ask you to provide some information and photos of the product that you want to return. We will also ask you to return the product to us for inspection and verification. You will be responsible for returning the product to us at your own expense and risk. We recommend that you use a trackable and insured courier service to return the product.

• Refund process: We will process your refund request within 14 days after receiving and inspecting the returned product. We will notify you of the outcome of your refund request via email or phone. If your refund is approved, we will issue a credit to your original method of payment. The credit amount will be equal to the price paid for the product minus any shipping costs and other fees that may apply. Please note that it may take some time for the credit to appear in your account depending on your bank or payment provider.

• Refund exceptions: We reserve the right to reject or reduce any refund request if we find that:
  • • The product has been used, damaged, altered, or tampered with by you or anyone else;
    • The product is not in its original packaging or condition as you received it;
    • The product is not returned within 7 days of receiving it;
    • The proof of purchase or reason for refund is missing, invalid, or fraudulent;
    • The refund request is made after 7 days of receiving the product or outside the warranty period;
    • The product is not covered by our warranty or refund policy;
    • The product is a special order, clearance, or promotional item that is not eligible for refund;
    • The product is subject to normal wear and tear or depreciation;
    • The product is affected by factors beyond our control, such as misuse, abuse, negligence, accident, modification, or force majeure.

• Refund issues: If you encounter any issues with your refund, such as delay, error, or dispute, please contact us at [email protected] or 03-9213 0639. We will try our best to resolve the issue and provide a satisfactory solution.