Privacy Policy

Pro Fill Sdn Bhd (1511589-T) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.profill.com.my or use our services. By using our website or services, you agree to the terms of this privacy policy.

What personal data do we collect?
We may collect the following personal data from you when you register an account, place an order, subscribe to our newsletter, contact us, or use other features of our website or services: name, email address, phone number, billing address, shipping address, payment information, order history, preferences, feedback, and any other information that you voluntarily provide to us. We may also collect some information automatically when you access our website or services, such as your IP address, browser type, device type, operating system, access time, pages viewed, and other statistical data.

How do we use your personal data?
We use your personal data for various purposes, such as: to provide and improve our products and services; to process and deliver your orders; to communicate with you about your orders, inquiries, feedback, or other matters; to send you promotional emails, newsletters, or other marketing materials that may interest you; to personalize your experience on our website or services; to comply with legal obligations or enforce our terms and conditions; to prevent fraud or other illegal activities; and to protect our rights and interests.

How do we disclose your personal data?
We do not sell, trade, or rent your personal data to third parties without your consent. However, we may disclose your personal data to third parties who assist us in operating our website or services, such as payment processors, courier services, web hosting providers, or other service providers. We may also disclose your personal data to comply with legal requirements or requests from authorities; to enforce our terms and conditions or protect our rights and interests; or to prevent fraud or other illegal activities.

How do we safeguard your personal data?
We take reasonable measures to protect your personal data from unauthorized access, use, modification, disclosure, or destruction. We use secure servers, encryption technologies, firewalls, and other security measures to store and transmit your personal data. However, no method of transmission or storage is 100% secure and we cannot guarantee the absolute security of your personal data. You are responsible for keeping your account password and payment information confidential and not sharing them with anyone.

How can you access or update your personal data?
You can access or update your personal data at any time by logging into your account on our website https://www.profill.com.my. You can also request us to delete or correct any inaccurate or incomplete personal data that we hold about you by contacting us at [email protected] or 03-9213 0639. We will respond to your request within a reasonable time frame and in accordance with applicable laws.

How can you opt out of receiving marketing emails?
You can opt out of receiving marketing emails from us at any time by clicking on the unsubscribe link at the bottom of any email that we send you or by contacting us at [email protected] or 03-9213 0639. Please note that opting out of marketing emails will not affect our communication with you regarding your orders, inquiries, feedback, or other matters.

How do we use cookies and other tracking technologies?
We may use cookies and other tracking technologies to collect and store information about your preferences, browsing behavior, and device when you visit our website or use our services. Cookies are small files that are stored on your browser or device by websites or applications that you visit. They help us to recognize you and remember your settings, such as language, currency, or cart items. You can manage your cookie preferences by changing your browser settings or using third-party tools. However, disabling cookies may affect the functionality of our website or services.

How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our practices, laws, or regulations. We will notify you of any material changes by posting the updated version on our website https://www.profill.com.my and indicating the date of revision. Your continued use of our website or services after the update constitutes your acceptance of the revised privacy policy.

How can you contact us?
If you have any questions, comments, or concerns about this privacy policy or how we handle your personal data, please contact us at [email protected] or 03-9213 0639. We will try our best to address your issues and resolve them in a timely manner.